Classification of remote access technologies for teleworking in SMEs

Abstract

Given the abruptness of the 2020 confinement caused by the COVID-19 pandemic, many organizations had to suspend their activities, except for those that had a technological infrastructure or computer resources that allowed teleworking. Also in response to this situation, there is an explosion of new technologies to facilitate access to the computer resources of organizations (databases, finantial applications, process management software, etc.) making it difficult to select the best options for micro and small companies, which have a smaller budget for investment in technology and few well-trained personnel to evaluate technologies and implement the most convenient for the organization. In this context, this research seeks to: provide guidelines so that a company can implement remote access as a teleworking strategy and create a classification of available schemes for access to the organization's computer resources that facilitates the selection of the best scheme. To achieve this, several technologies recommended by the students of the Master in Computing Applied to Networks were listed and a lists of characteristics or parameters were created for the evaluation of the selected technologies. Subsequently, test scenarios were created by graduates of the Systems and Computing Engineering degree. As a result, the considerations that SMEs should have when implementing technologies for teleworking and a classification of five schemes or technological methods for access to equipment or applications that are within the organization are listed, proposing in addition, technologies for micro, small and midle salvadoran companies.